Overview of Corporate Travel Technology
Corporate travel has evolved dramatically, and technology is at the heart of this transformation. From rudimentary expense reports to sophisticated AI-powered booking platforms, the tools available to manage and optimize corporate travel have become increasingly sophisticated. This evolution has not only streamlined processes but also significantly impacted the overall cost and efficiency of business travel programs.
Modern corporate travel technology empowers companies to manage every aspect of their employees’ trips, from initial planning and booking to expense reporting and risk mitigation. This encompasses a wide range of solutions, all designed to reduce costs, improve employee experience, and enhance compliance.
Definition of Corporate Travel Technology
Corporate travel technology encompasses all software and tools used to manage and optimize corporate travel. This includes everything from booking platforms to expense management systems and security protocols. Its purpose is to streamline the travel process, reduce costs, and improve the overall travel experience for employees while ensuring compliance with company policies.
Key Components and Functionalities of a Modern Corporate Travel Platform
A modern corporate travel platform is a multifaceted solution designed to cover all aspects of the employee travel lifecycle. Key functionalities include:
- Booking and Scheduling: Provides seamless booking options across various travel providers (airlines, hotels, rental cars), often with integrated calendars and employee profiles for personalized preferences.
- Expense Management: Streamlines expense reporting, enabling employees to submit receipts digitally and receive reimbursements efficiently. This frequently integrates with accounting systems.
- Policy Management: Allows companies to define and enforce travel policies, ensuring compliance with regulations and company standards. This includes pre-approval processes, approved vendor lists, and adherence to budget constraints.
- Reporting and Analytics: Provides insights into travel spending patterns, identifying areas for cost savings and optimizing future travel arrangements. Data visualization and reporting dashboards help track trends.
- Risk Management: Offers tools for assessing and mitigating risks associated with employee travel, including secure communication, emergency contact information, and security alerts.
Evolution of Corporate Travel Technology
Early corporate travel management relied heavily on manual processes, phone calls, and spreadsheets. The introduction of online booking tools marked a significant shift, streamlining the booking process and providing greater control over travel expenses. Over time, the sophistication increased with the integration of expense management, risk management, and real-time reporting, creating comprehensive platforms that provided a holistic view of the travel program. For example, companies are now leveraging AI to predict travel patterns and optimize routes, leading to further cost savings and efficiency improvements.
Types of Corporate Travel Technology Solutions
| Category | Description | Examples |
|—|—|—|
| Booking Tools | These tools facilitate the booking of flights, hotels, and rental cars, often offering integrated search, comparison, and booking capabilities. | Travelport, Sabre, Amadeus, and custom-built corporate travel portals. |
| Expense Management Systems | These systems automate the expense reporting process, enabling employees to submit receipts electronically and receive reimbursements promptly. | Concur, Certify, and expense management modules integrated within corporate travel platforms. |
| Risk Management Tools | These tools focus on mitigating risks associated with employee travel, such as security alerts, emergency contacts, and travel advisories. | Travel security platforms, global emergency response services, and internal company travel risk assessment tools. |
| Policy Management Systems | These tools enable companies to define and enforce their travel policies, ensuring compliance and controlling travel costs. | Systems that track adherence to pre-approval processes, vendor lists, and budget guidelines. |
| Analytics and Reporting Tools | These tools provide insights into travel spending, trends, and cost savings opportunities, enabling data-driven decision-making. | Reporting dashboards within travel platforms, third-party business intelligence tools, and custom-built reports. |
Benefits of Implementing Corporate Travel Technology
Embarking on a journey to optimize corporate travel can be a transformative experience for any business. The right travel technology empowers companies to streamline processes, reduce costs, and enhance the overall employee travel experience. This translates into significant advantages that contribute directly to a company’s bottom line and efficiency.
Corporate travel technology is no longer a luxury but a necessity for modern businesses seeking to thrive in a competitive landscape. By automating tasks, providing real-time data, and fostering collaboration, these solutions enable companies to make informed decisions and achieve greater control over their travel expenditures.
Efficiency Improvements
Streamlining travel processes is a key benefit of implementing corporate travel technology. Automated tools handle tasks like booking flights, hotels, and rental cars, freeing up valuable time for travel managers and employees. This efficiency boost allows personnel to focus on more strategic initiatives, leading to increased productivity and improved overall business operations. Real-time visibility into travel plans and costs is crucial. This allows for quick adjustments and mitigates potential issues, preventing disruptions and maintaining project schedules.
Cost Reduction
Implementing corporate travel technology directly impacts cost reduction. By leveraging tools that provide accurate and up-to-date information on pricing, businesses can negotiate better deals and secure favorable rates. These technologies also help in identifying and eliminating unnecessary costs, such as overspending on flights or hotels. Negotiated corporate rates, often not accessible through individual bookings, are a significant cost-saving factor. By eliminating manual processes, companies can reduce administrative costs associated with travel management.
Impact on Travel Policies and Procedures
Corporate travel technology significantly impacts travel policies and procedures. These technologies enable the creation of comprehensive and easily accessible travel policies, accessible by all employees. This allows for clear guidelines on acceptable expenses and helps avoid potential compliance issues. Technology can also track and analyze travel data, offering insights into trends and areas for improvement in travel policies. This data-driven approach allows companies to refine their policies for greater efficiency and cost effectiveness. The flexibility offered by these technologies allows for easy updates and modifications to policies, keeping them current and aligned with company needs.
Comparison of Different Travel Technology Solutions
Various corporate travel technology solutions cater to diverse needs and budgets. Some solutions focus on booking and management, while others emphasize cost optimization and reporting. A comprehensive solution often integrates various functionalities, encompassing booking, expense reporting, and policy management. This integration leads to a more cohesive travel management system. Choosing the right technology depends on the specific requirements and size of the organization. Solutions like Concur, SAP Ariba, and others offer different features and pricing models. Carefully assessing these options and their alignment with the company’s travel policies and budget is critical for successful implementation.
Return on Investment (ROI) of Corporate Travel Technology
| Feature | Description | ROI Impact |
|---|---|---|
| Reduced Costs | Negotiated corporate rates, automated processes, and optimized booking | Direct savings on flights, hotels, and rental cars. Reduced administrative costs. |
| Improved Efficiency | Automation of tasks, real-time visibility, and streamlined processes | Increased productivity of travel managers and employees. Faster booking and processing times. |
| Enhanced Compliance | Automated policy enforcement, easy access to guidelines, and audit trails | Reduced risk of compliance issues, improved adherence to policies. |
| Data-Driven Decisions | Analysis of travel patterns and expenses | Improved forecasting, identification of cost-saving opportunities, and better understanding of employee travel patterns. |
“A well-implemented corporate travel technology solution can yield a substantial ROI, ranging from 10% to 30% or more, depending on the company’s specific needs and the chosen technology.”
Trends and Future of Corporate Travel Technology
Corporate travel is undergoing a rapid transformation, driven by technological advancements and evolving business needs. This shift is impacting not only how companies manage travel but also the overall employee experience. From streamlined booking processes to enhanced sustainability features, technology is reshaping the future of corporate travel.
Emerging Trends in Corporate Travel Technology
Several key trends are shaping the future of corporate travel technology. Real-time data analytics, AI-powered travel recommendations, and integrated booking platforms are becoming increasingly prevalent. Companies are moving towards more sophisticated solutions that offer greater control, cost savings, and improved reporting capabilities. This trend towards automation and data-driven insights promises to reduce manual effort and provide more accurate travel planning.
Predicting Future Directions of Corporate Travel Technology Development
The future of corporate travel technology will likely see an even greater integration of technology across the entire travel lifecycle. This includes pre-trip planning, during-trip support, and post-trip reporting and analysis. We can expect further development of AI-driven tools to optimize itineraries, suggest sustainable travel options, and even predict potential disruptions. This will result in more efficient travel management and a more personalized experience for employees. For example, imagine a system that dynamically adjusts travel plans based on real-time traffic conditions and weather forecasts.
Influence of Technology on the Corporate Travel Experience
Technology is significantly influencing the corporate travel experience. Mobile apps are enabling employees to book trips, track expenses, and access critical information on the go. This enhances convenience and provides greater control over the travel process. The seamless integration of these mobile tools is improving the user experience and making travel management more efficient. For example, companies like Concur and TripActions offer comprehensive mobile apps that empower employees to manage their entire travel journey from a single platform.
Sustainability Considerations in Corporate Travel Technology Solutions
Sustainability is becoming a critical factor in corporate travel decisions. Companies are increasingly seeking technology solutions that enable them to reduce their environmental impact. This includes features that promote carbon offsetting, encourage the use of public transportation or alternative modes of transport, and provide detailed reports on travel-related emissions. For example, some platforms offer tools to calculate and offset the carbon footprint of a trip.
Potential Future Features of Corporate Travel Platforms
- Predictive Analytics for Trip Optimization: Advanced algorithms analyzing historical data, real-time conditions, and employee preferences to predict optimal travel routes, booking times, and accommodation options. This could dynamically adjust schedules to minimize delays and maximize productivity.
- AI-Powered Travel Assistant: A virtual assistant that proactively addresses travel needs, providing personalized recommendations, scheduling appointments, and handling unexpected issues. This could automate tasks such as booking airport transfers or notifying employees about flight delays.
- Integrated Sustainability Reporting: Detailed reporting on carbon emissions, transportation choices, and environmental impact for each trip. This will allow companies to track progress towards sustainability goals and incentivize sustainable travel options.
- Personalized Travel Recommendations Based on Employee Preferences: Systems that consider employee preferences and needs, such as dietary restrictions, accessibility requirements, or preferred modes of transportation, to provide tailored travel recommendations. This will cater to diverse employee needs and improve the overall travel experience.
- Enhanced Security and Compliance Features: Advanced security measures for managing sensitive travel information, integrating with existing company security protocols, and ensuring compliance with regulations and policies. This will be essential to protect company data and ensure legal compliance.
Technology Solutions and Use Cases
Corporate travel management is undergoing a digital transformation, driven by the need for efficiency, cost savings, and compliance. This evolution relies heavily on innovative technology solutions that streamline the entire travel process, from booking to reporting. These solutions cater to a diverse range of needs, from individual travelers to large enterprise organizations.
The diverse array of technologies available allows for customized solutions that address specific business requirements. This tailored approach ensures that every aspect of the travel process is optimized, leading to significant improvements in overall efficiency and cost management.
Travel Booking Platforms
Travel booking platforms are the cornerstone of modern corporate travel management. These platforms offer a centralized repository for booking flights, hotels, and other travel arrangements. They typically integrate with various other business systems, providing a comprehensive view of travel expenses and facilitating cost control.
- Functionality: These platforms allow users to search for and book travel arrangements, manage itineraries, track expenses, and generate reports. They often incorporate dynamic pricing and personalized recommendations based on user preferences and past travel history.
- Use Cases: For individual frequent travelers, these platforms offer personalized profiles for streamlined booking and expense tracking. Large corporations can leverage these platforms for bulk booking, centralized control, and automated reporting.
- Integration: Integration with financial systems allows for automatic expense reporting and reconciliation. They can also interface with employee databases to personalize travel recommendations.
Travel Expense Management Systems
Travel expense management systems (TEMS) automate the entire expense reporting process. These systems collect receipts, track expenses, and automatically categorize them for easy reconciliation. They also facilitate compliance with company policies and regulations.
- Functionality: TEMS enable employees to submit receipts electronically, track approvals, and receive reimbursements efficiently. Automated expense categorization simplifies reporting and reconciliation, reducing manual effort.
- Use Cases: For frequent travelers, these systems offer a streamlined process for submitting expenses, reducing the time spent on paperwork. Large organizations benefit from centralized expense management, ensuring compliance and minimizing audit risks.
- Integration: Integration with accounting software and travel booking platforms allows for automatic expense reconciliation and reporting, improving financial transparency.
Travel Policy Management Systems
Travel policy management systems (TPMS) enforce corporate travel policies and guidelines, ensuring compliance and consistency across all travel arrangements. These systems can be integrated with travel booking platforms, providing real-time policy checks during the booking process.
- Functionality: These systems define and enforce company travel policies, enabling users to see whether their booking choices meet company guidelines. They can track compliance, identify potential issues, and facilitate reporting.
- Use Cases: Large corporations with complex travel policies benefit from TPMS for ensuring adherence to established rules. These systems can automatically flag potential policy violations during booking, minimizing errors and ensuring compliance.
- Integration: Integration with travel booking platforms enables real-time policy checks during the booking process, ensuring that every booking adheres to company policies.
Comparison of Corporate Travel Platforms
| Platform Feature | Travel Booking Platform | Travel Expense Management System | Travel Policy Management System |
|---|---|---|---|
| Booking Capabilities | Search, book flights, hotels, and other travel arrangements | Manage expense submissions, approvals, and reimbursements | Define and enforce travel policies |
| Reporting & Analytics | Generate reports on travel costs and bookings | Automate expense categorization and reporting | Track compliance with policies |
| Integration | Integrates with financial systems, employee databases | Integrates with accounting software, travel booking platforms | Integrates with travel booking platforms |
Challenges and Considerations in Implementing Corporate Travel Technology
Implementing corporate travel technology promises significant benefits, but businesses often face hurdles in the transition. Understanding these challenges and proactively addressing them is crucial for successful deployment and maximizing ROI. Careful planning and a phased approach can mitigate these issues and ensure a smooth transition to a more efficient and streamlined travel management process.
Common Implementation Challenges
Businesses encounter various challenges during the implementation of corporate travel technology. These include resistance to change from employees accustomed to existing processes, difficulties in integrating the new system with existing IT infrastructure, and ensuring user adoption and training. Data migration can also be a significant hurdle, requiring careful planning and execution to avoid errors and ensure data integrity. Finally, budget constraints and timelines can also pose challenges to a successful implementation.
Security Risks Associated with Corporate Travel Platforms
Corporate travel platforms often store sensitive data, including employee financial information and travel itineraries. Potential security risks include unauthorized access, data breaches, and fraudulent activities. Protecting this sensitive data is paramount, requiring robust security measures such as encryption, multi-factor authentication, and regular security audits. A security risk assessment tailored to the specific needs of the organization is essential.
Data Privacy and Security in Corporate Travel Technology
Data privacy and security are paramount in corporate travel technology. Companies must comply with regulations like GDPR and CCPA, ensuring data is collected, stored, and processed ethically and securely. This involves implementing strong data encryption, access controls, and audit trails to track data usage. Regular reviews of data privacy policies and procedures are essential to maintain compliance and protect sensitive information.
Solutions to Address Challenges
Several solutions can help businesses overcome implementation challenges. Phased rollouts, coupled with comprehensive employee training, can address resistance to change. Careful planning and meticulous testing are crucial for ensuring seamless integration with existing IT systems. Investing in robust data migration tools and processes will help maintain data integrity. Realistic budgeting and scheduling can help manage timelines and resources.
Choosing the Right Corporate Travel Technology Solution
Selecting the right corporate travel technology solution requires a strategic approach. Conduct a thorough needs assessment to identify specific requirements and desired functionalities. Consider factors like scalability, ease of use, integration capabilities, and vendor support. Evaluate different solutions based on their features, pricing, and customer reviews. Pilot testing with a select group of users can provide valuable feedback before full implementation. Careful consideration of long-term needs and potential future growth is crucial. It is essential to evaluate vendor reliability, financial stability, and commitment to ongoing support.
Impact on Employees and Travel Agents
Corporate travel technology is rapidly transforming the way businesses manage and employees experience their journeys. This shift has significant implications for both employees and travel agents, demanding adaptation and new skill sets. From streamlining booking processes to enhancing the overall travel experience, technology plays a pivotal role.
The impact of corporate travel technology extends beyond simply booking flights and hotels. It streamlines the entire travel process, from initial planning to post-trip reporting, improving efficiency and reducing administrative burdens. This technology empowers employees with greater control over their travel arrangements while maintaining corporate compliance.
Employee Travel Experience Enhancement
Corporate travel technology significantly improves the employee travel experience. Employees benefit from simplified booking processes, often through mobile apps. These apps offer real-time updates, allowing employees to manage their trips conveniently from anywhere. Integrated expense reporting further streamlines post-trip procedures, reducing administrative overhead. Personalized recommendations based on historical travel patterns can also enhance the overall experience, potentially offering better value deals and tailored options.
Role of Travel Agents in the Digital Age
The role of traditional travel agents is evolving in the era of corporate travel technology. Travel agents are no longer solely focused on booking flights and hotels. Their value now lies in strategic advisory, specialized knowledge, and understanding complex corporate travel policies. Their role is increasingly focused on managing complex itineraries, negotiating favorable rates, and ensuring compliance with corporate travel guidelines.
Travel Agent Adaptation Skills
Travel agents must adapt to the evolving technological landscape to remain relevant. A key skill is proficiency in utilizing corporate travel management systems (CTMS). Understanding these systems allows agents to efficiently manage bookings, track expenses, and ensure compliance. Crucially, they need to develop strong analytical skills to identify cost-saving opportunities and provide data-driven recommendations. Expertise in negotiating favorable deals, especially in a dynamic marketplace, is also crucial. Finally, strong communication skills and a keen understanding of corporate travel policies are paramount.
Impact on Travel Management Companies (TMCs)
Corporate travel technology fundamentally alters the role of Travel Management Companies (TMCs). TMCs are moving beyond simple transaction processing. They are increasingly acting as strategic partners, offering data-driven insights and tailored solutions. Technology allows them to analyze travel patterns, identify cost-saving opportunities, and provide recommendations to enhance employee experience while adhering to corporate policies.
Employee Roles in the New Travel Management Environment
| Employee Role | Responsibilities |
|---|---|
| Employee (Traveler) | Using the corporate travel platform for booking, managing trip details, and expense reporting. Understanding and adhering to company travel policies. |
| Travel Manager/Administrator | Managing the corporate travel platform, setting up policies, monitoring travel expenses, and ensuring compliance. Identifying cost-saving opportunities and improving travel efficiency. |
| Travel Agent (if applicable) | Providing strategic advice, negotiating rates, ensuring compliance with company policies, and handling complex travel arrangements. Using CTMS effectively. |
Integration with Other Business Systems
Corporate travel technology isn’t an island. Its true power lies in its ability to seamlessly connect with other crucial business systems, streamlining processes and providing a holistic view of travel-related expenditures. This integration isn’t just about linking data; it’s about unlocking actionable insights that drive cost savings, improve compliance, and enhance overall business efficiency.
Effective integration with accounting and expense reporting systems is paramount. This allows for automatic expense processing, reducing manual effort and the potential for errors. Furthermore, real-time data feeds allow for quick reconciliation and reporting, crucial for financial transparency and audit readiness.
Integration Methods and Their Impact
The integration of corporate travel technology with other business systems can be achieved through various methods, each with its own set of advantages and disadvantages. These methods directly affect the efficiency and accuracy of data exchange, impacting the overall travel management process.
- API Integration: Application Programming Interfaces (APIs) facilitate direct communication between systems. This allows for automated data exchange, eliminating manual data entry and reducing the risk of errors. For example, a travel booking system using an API can automatically send expense data to the company’s accounting software, making expense reporting significantly faster and more accurate. This approach offers high flexibility and scalability, but requires technical expertise for implementation.
- Data Warehousing: Data warehousing involves centralizing data from various sources, including corporate travel systems, into a single repository. This consolidated view of travel data allows for better analysis and reporting. For instance, a company can use data warehousing to track travel costs across different departments, enabling informed decisions about travel budgets and policies.
- Middleware Solutions: Middleware acts as a bridge between different systems, ensuring seamless data exchange. This approach is particularly useful when dealing with heterogeneous systems. Middleware solutions often offer pre-built connectors for common business applications, simplifying the integration process. A key example is when a travel management company utilizes middleware to connect with various booking platforms, expense report tools, and internal financial systems, allowing for unified data flow.
Successful Integration Examples
Numerous companies have successfully integrated their corporate travel technology with other business systems, leading to tangible improvements. A leading pharmaceutical company, for example, integrated their travel management system with their expense reporting software, significantly reducing manual processing time and improving expense accuracy. This resulted in a 20% decrease in expense report processing time and a 15% reduction in errors. Another example is a financial services firm that integrated their travel booking system with their internal accounting system, which automated the allocation of travel costs to specific projects, enabling accurate project cost tracking.
Benefits of Seamless Data Exchange
Seamless data exchange between travel technology and other business systems is critical for efficiency and accuracy. This exchange ensures that travel data is readily available to relevant departments, enabling better decision-making. For example, knowing the total travel cost across all departments allows for more informed budget planning. Furthermore, real-time data feeds support timely reporting, improving financial transparency and audit readiness.
Integrating Travel Data with Business Intelligence Platforms
Integrating travel data with business intelligence (BI) platforms offers a wealth of opportunities for data-driven insights. By analyzing travel patterns, destinations, and costs, companies can identify areas for cost optimization, optimize travel policies, and gain a deeper understanding of employee travel habits. A retail company, for instance, could use BI to identify which regions generate the highest travel expenses and adjust their sales strategies accordingly.
Integration Methods Comparison
| Integration Method | Pros | Cons |
|---|---|---|
| API Integration | High flexibility, automated data exchange, reduced manual effort | Requires technical expertise, potential for security risks |
| Data Warehousing | Centralized data, enhanced analysis and reporting, improved decision-making | Requires significant upfront investment, data management complexity |
| Middleware Solutions | Seamless data exchange between heterogeneous systems, simplified integration process | May have limited flexibility compared to APIs, vendor lock-in potential |
Case Studies of Successful Implementations: Corporate Travel Technology
Implementing corporate travel technology can be a game-changer for businesses, streamlining operations and saving significant costs. However, successful implementations require careful planning, meticulous execution, and a thorough understanding of the company’s specific needs. Learning from the experiences of others is crucial for navigating the process effectively. This section presents case studies of companies that have successfully leveraged travel technology, showcasing the challenges they overcame and the positive outcomes they achieved.
Examples of Successful Implementations
Several companies have demonstrated the potential of travel technology to improve efficiency and reduce costs. One notable example is a multinational corporation that transitioned to a centralized travel management system. This initiative addressed the problem of fragmented travel policies and procedures across different departments, resulting in a more unified and cost-effective approach to travel planning. The company saw a notable decrease in travel costs and a substantial increase in employee satisfaction.
Challenges Faced and Solutions Implemented
Implementing new travel technology often presents challenges. One common hurdle is resistance to change from employees accustomed to existing processes. A successful approach involves proactive communication and training programs to educate employees on the new system and its benefits. Another challenge is ensuring seamless integration with existing business systems. This often requires careful planning and configuration of the new technology to avoid disruptions or data inconsistencies. Companies frequently use project management methodologies to ensure alignment across different teams.
Positive Outcomes Achieved
The positive outcomes of successful travel technology implementations are numerous. Reduced travel costs are often a primary benefit, achieved through optimized booking, negotiated rates, and the elimination of unnecessary expenses. Increased efficiency is another key result, streamlining the entire travel process from booking to reporting. This improvement frees up valuable time for employees and travel managers, allowing them to focus on more strategic tasks.
Impact on Business Operations
The impact on business operations is substantial. By automating travel booking and management, companies can free up valuable resources and streamline the workflow. Improved compliance with travel policies and regulations is also a key outcome, reducing the risk of penalties and ensuring adherence to company standards. Furthermore, these systems often provide valuable data insights into travel patterns and spending, allowing companies to make informed decisions about future travel strategies.
Key Success Factors in Corporate Travel Technology Implementations
| Success Factor | Description |
|---|---|
| Clear Objectives and Strategy | Defining specific, measurable, achievable, relevant, and time-bound (SMART) goals for the implementation. |
| Employee Engagement and Training | Ensuring that employees are well-informed about the new system and are adequately trained to use it effectively. |
| Robust Integration with Existing Systems | Minimizing disruption and data inconsistencies by ensuring seamless integration with existing CRM, accounting, and expense reporting systems. |
| Data Analysis and Reporting | Utilizing travel data to identify trends, optimize spending, and make informed decisions regarding future travel policies. |
| Continuous Monitoring and Evaluation | Regularly assessing the effectiveness of the system and making necessary adjustments to ensure optimal performance. |
Corporate travel technology is constantly evolving, streamlining everything from booking flights to managing expenses. But sometimes, the best technology can’t replace the personal touch – like the beautiful design of a travel engagement ring, a perfect symbol of a journey of style. Check out Travel Engagement Ring A Journey of Style for inspiration on commemorating your travels.
Ultimately, even with the most advanced corporate travel platforms, the human element and meaningful moments still matter most.
Corporate travel technology is constantly evolving, streamlining processes and optimizing budgets. But, understanding the human element behind the scenes, like the fascinating figures of travel agents, is crucial too. Recent articles, like this one on Travel Agents Figures Crossword Clue Unveiling the Puzzle Travel Agents Figures Crossword Clue Unveiling the Puzzle , highlight the important role travel agents play.
Ultimately, a comprehensive approach to corporate travel incorporates both the latest tech and the expertise of skilled agents for a truly effective and efficient travel program.
