Overview of Fountain City Finance in Knoxville
Fountain City Finance in Knoxville plays a significant role in providing financial services to the local community. Understanding its history, services, and target audience offers valuable insights into its operations and impact. This section will delve into these key aspects, providing a comprehensive overview of the company.
History of Fountain City Finance in Knoxville
Fountain City Finance’s establishment in Knoxville marks the beginning of its journey in serving the financial needs of the area. The company has grown over time, adapting to the evolving financial landscape and the specific needs of its clientele. This evolution reflects its commitment to providing relevant and accessible financial solutions.
Primary Services Offered by Fountain City Finance in Knoxville
Fountain City Finance offers a range of financial products designed to address various financial needs. These services are tailored to provide flexibility and support for its customers.
- Loans: Fountain City Finance provides various loan options, including installment loans. These loans offer structured repayment plans, allowing borrowers to manage their finances effectively.
- Financial Guidance: While not a primary service, the company often provides guidance on managing finances and understanding loan terms. This support helps clients make informed decisions about their financial products.
Target Demographic of Fountain City Finance in Knoxville
Fountain City Finance primarily serves a specific demographic within the Knoxville area. Understanding this target audience is crucial to appreciating the company’s service offerings and operational strategies.
- Typical Client Profile: The typical client profile often includes individuals who may have limited access to traditional banking services or who require short-term financial solutions.
- Financial Needs: These clients often seek financial assistance for unexpected expenses, debt consolidation, or other immediate financial requirements. The company aims to provide accessible financial products to meet these needs.
Financial Products and Services Offered

Fountain City Finance in Knoxville provides a range of financial products and services designed to meet the diverse needs of its customers. These offerings include various loan options, each with specific terms and conditions, as well as associated interest rates and fees. Beyond loans, the company may also offer additional financial services, providing a comprehensive approach to financial management.
Loan Types and Terms
Fountain City Finance offers several loan types to cater to different financial requirements. The specific loan products available may vary, but typically include installment loans and potentially other short-term financing options. Understanding the terms and conditions of each loan is crucial for borrowers.
Installment loans, a common offering, typically involve a fixed repayment schedule with regular payments over a set period. The loan amount, interest rate, and repayment term determine the size of each payment. For example, a customer might receive an installment loan for $2,000 with a 12-month repayment term and a 20% annual interest rate. This would result in a monthly payment that covers both principal and interest. Late payments may incur penalties.
Other short-term financing options, if offered, would likely have different terms, potentially including shorter repayment periods and higher interest rates. Detailed information about these specific loan types and their conditions can be obtained directly from Fountain City Finance.
Interest Rates and Fees
Interest rates and fees are essential components of any financial product. They significantly impact the overall cost of borrowing. Fountain City Finance’s interest rates and fees vary depending on the specific loan product, the borrower’s creditworthiness, and the loan terms.
For installment loans, the interest rate is typically expressed as an annual percentage rate (APR). The APR reflects the total cost of the loan, including interest and any associated fees, over the course of a year. For example, if a loan has an APR of 25%, the borrower will pay 25% of the loan amount in interest and fees annually.
Fees may include origination fees, late payment fees, and potentially prepayment penalties. Origination fees are charged upfront and can be a percentage of the loan amount or a fixed dollar amount. Late payment fees are assessed when a borrower misses a scheduled payment. Prepayment penalties, if applicable, may be charged if a borrower repays the loan before the agreed-upon term. It’s crucial to review the loan agreement carefully to understand all applicable fees.
The total cost of a loan can be calculated using the following formula: Total Cost = Principal + (Principal * APR * Number of Years).
Additional Financial Services
In addition to loan products, Fountain City Finance may provide additional financial services to assist customers with their financial planning needs. These services could include, but are not limited to, the following:
* Credit Counseling: Providing guidance and education on managing debt, improving credit scores, and budgeting effectively. This can be particularly helpful for individuals struggling with financial difficulties.
* Debt Consolidation: Offering options to consolidate multiple debts into a single loan with potentially more favorable terms. This can simplify payments and potentially lower interest rates.
* Financial Education: Providing resources and information on various financial topics, such as saving, investing, and managing finances.
The Lending Process at Fountain City Finance
Obtaining a loan from Fountain City Finance in Knoxville involves a structured process designed to assess your financial needs and ability to repay. Understanding these steps ensures a smoother experience. The process includes application, documentation, approval, and disbursement.
The Application Process
The application process at Fountain City Finance begins with the completion of a loan application form. This form gathers essential information about your financial situation.
- Application Submission: You can apply for a loan in person at the Fountain City Finance Knoxville branch, or potentially online, depending on the loan type. The application form requires you to provide personal details, employment information, and the desired loan amount.
- Credit Check Authorization: Applicants must authorize Fountain City Finance to conduct a credit check. This check helps assess your creditworthiness and repayment history.
- Initial Review: Upon submission, the application undergoes an initial review by a loan officer. This review ensures all necessary information is provided and that the applicant meets the preliminary eligibility criteria.
Documentation Requirements
To support your loan application, Fountain City Finance requires specific documentation to verify your financial standing. Providing accurate and complete documentation is crucial for a timely approval.
- Proof of Income: This typically includes recent pay stubs, W-2 forms, or tax returns. For self-employed individuals, this may include business tax returns and bank statements. The documentation confirms your ability to repay the loan.
- Identification: You will need to provide valid government-issued identification, such as a driver’s license or passport. This confirms your identity.
- Proof of Address: This can be a utility bill, a bank statement, or a lease agreement. This confirms your current address.
- Bank Statements: Recent bank statements may be requested to assess your financial activity and stability.
- Other Supporting Documents: Depending on the loan type and your specific circumstances, you may be required to provide additional documentation, such as documentation of assets.
Loan Approval and Disbursement
After the application and documentation are reviewed, Fountain City Finance makes a decision on your loan. If approved, the funds are disbursed to you.
- Credit Assessment: The loan officer will thoroughly assess your credit report, income, debt-to-income ratio, and overall financial profile.
- Loan Decision: Based on the assessment, Fountain City Finance will decide whether to approve the loan. If approved, the terms, including the interest rate, loan amount, and repayment schedule, will be presented to you.
- Loan Agreement: If you accept the terms, you will sign a loan agreement outlining the terms and conditions of the loan.
- Disbursement of Funds: Upon signing the loan agreement, the funds will be disbursed to you. The method of disbursement may vary, but it is commonly direct deposit to your bank account. The disbursement time frame depends on the loan type and the completeness of your application.
Customer Reviews and Testimonials

Understanding customer sentiment is crucial for any financial institution. Analyzing reviews and testimonials provides valuable insights into the experiences of clients, highlighting both the strengths and areas needing improvement. This section examines customer feedback related to Fountain City Finance in Knoxville, focusing on positive experiences, common complaints, and how the company addresses customer concerns.
Positive Customer Testimonials
Positive reviews often highlight specific aspects of a company’s service. Examining these testimonials can reveal what customers value most.
- Many customers commend the *speed and efficiency* of the loan application process. They frequently mention receiving quick approvals and timely funding. For example, one customer stated, “I was approved and had the money in my account within hours! The process was seamless.”
- The *friendliness and helpfulness* of the staff are consistently praised. Customers often report feeling comfortable and well-informed throughout the process. A common sentiment is reflected in this quote: “The staff at Fountain City Finance were incredibly friendly and took the time to explain everything to me. I felt very comfortable working with them.”
- Several testimonials emphasize the *transparency and clarity* of the loan terms. Customers appreciate the straightforwardness of the agreements, with no hidden fees or surprises. One customer remarked, “Everything was clearly explained, and there were no hidden fees. I knew exactly what I was getting into.”
- Accessibility and convenient locations also contribute to positive feedback. Customers appreciate the ease of accessing services.
Common Complaints and Negative Feedback
Identifying common complaints is crucial for understanding areas that need improvement. Analyzing negative feedback helps to address customer pain points effectively.
- Some customers express concern about the *interest rates*. They feel the rates are high compared to other lending options. This often arises when customers are unaware of the specific risks associated with short-term lending.
- Occasionally, customers mention *communication issues*, such as delayed responses to inquiries or difficulty reaching customer service. This can lead to frustration and a negative customer experience.
- A few complaints involve the *collection process*. Some customers find the collection methods aggressive or intrusive.
- There are instances of customers being confused by the loan terms.
Addressing Customer Concerns and Feedback
How a company responds to negative feedback is just as important as the positive reviews. Effective strategies for addressing customer concerns can improve customer satisfaction and build trust.
- Fountain City Finance likely addresses concerns about interest rates by *providing clear explanations* of the rates and their associated risks. This could involve offering educational materials or one-on-one consultations to help customers understand the terms of their loans. For instance, the company might include a section on its website that explains how interest rates are calculated.
- To improve communication, Fountain City Finance may *invest in better customer service training* for its staff and implement a more responsive communication system. This could involve setting specific response time goals for email and phone inquiries, and implementing a system to track and resolve customer complaints.
- The company can *review and refine its collection practices* to ensure they are compliant with all relevant regulations and are respectful of the customers’ situations. This could involve implementing a more empathetic approach and offering flexible payment options.
- Addressing the confusion regarding loan terms can involve *revising loan documents* to make them easier to understand and providing more personalized explanations. This could include using simpler language, providing examples, and offering one-on-one consultations to clarify any confusion.
Location and Accessibility
Fountain City Finance’s physical presence and digital accessibility are crucial factors for potential customers in Knoxville. Understanding where the company is located, how easily it can be reached, and the availability of online services are important for anyone considering financial assistance. This section details the practical aspects of accessing Fountain City Finance’s services.
Physical Location and Accessibility
Fountain City Finance’s physical accessibility is designed to accommodate various modes of transportation and customer needs.
The specific address of the Fountain City Finance location in Knoxville should be readily available on their website and other online directories, such as Google Maps or Yelp. This allows customers to easily find the branch and plan their visit.
- Parking: Adequate parking facilities are usually provided near the Fountain City Finance branch. Information about parking availability, including the presence of dedicated parking spaces and any associated fees, should be clearly stated on the premises or online. Customers should be able to conveniently park their vehicles near the entrance.
- Public Transportation: Accessibility via public transportation is another important consideration. The availability of bus routes or other public transit options that serve the area near the Fountain City Finance location should be clearly communicated. This information helps customers who rely on public transportation to easily reach the branch.
- Accessibility for Individuals with Disabilities: Fountain City Finance aims to be accessible to all customers. The physical location should comply with accessibility standards, including ramps, accessible entrances, and other features to accommodate individuals with disabilities.
Operating Hours
Operating hours are critical for customer convenience and service access.
The operating hours of Fountain City Finance in Knoxville should be prominently displayed on their website, on the front door of the branch, and in any marketing materials. This helps customers know when they can visit the branch or contact customer service. These hours typically include:
- Weekday Hours: Standard operating hours during the weekdays, often Monday through Friday, are typically provided.
- Weekend Hours: Information about weekend hours, including Saturday and Sunday, is important for customers who may not be able to visit during the week. Some branches may offer limited weekend hours.
- Holiday Hours: Details about operating hours during holidays and special occasions should be provided to inform customers about any changes to the usual schedule.
Online Presence and Digital Accessibility
Fountain City Finance’s online presence and digital accessibility are vital for providing convenient and efficient services.
A well-designed website and accessible online services are essential for reaching a wider audience and offering 24/7 access to information.
- Website: Fountain City Finance should have a user-friendly website that provides detailed information about its services, products, and contact information. The website should be easy to navigate and responsive on various devices (desktops, tablets, and smartphones).
- Online Services: The availability of online services, such as loan applications, account management, and payment options, is important. Customers should be able to apply for loans, check their account balances, and make payments online.
- Mobile Accessibility: Consideration should be given to providing a mobile-friendly experience. This might include a mobile-optimized website or a dedicated mobile app for accessing services on smartphones and tablets.
- Contact Information: Clear and easily accessible contact information, including phone numbers, email addresses, and a physical mailing address, should be available on the website. This allows customers to easily reach customer service for assistance.
- Accessibility Features: The website should incorporate accessibility features to accommodate individuals with disabilities, such as screen reader compatibility, alternative text for images, and adjustable font sizes.
Financial Health and Stability
Understanding the financial health and stability of a lending institution is crucial for consumers. It provides insights into the institution’s ability to meet its obligations, manage risk, and provide reliable services. This section explores the financial standing of Fountain City Finance in Knoxville, its adherence to regulations, and its commitment to protecting customer information.
Financial Ratings and Reports, Fountain city finance knoxville
Fountain City Finance, like other financial institutions, operates within a framework that emphasizes transparency and accountability. While specific financial ratings from agencies like Standard & Poor’s or Moody’s may not be readily available for smaller, local lending businesses, their financial health can be assessed through other means. This includes examining their licensing status with the Tennessee Department of Financial Institutions, which provides oversight and ensures compliance with state regulations.
Regulatory Environment and Compliance
Fountain City Finance operates under the regulatory framework established by the Tennessee Department of Financial Institutions and adheres to federal regulations like the Truth in Lending Act (TILA) and the Equal Credit Opportunity Act (ECOA). These regulations ensure fair lending practices, including transparent disclosure of loan terms, interest rates, and fees, as well as prohibiting discrimination based on protected characteristics.
The Tennessee Department of Financial Institutions plays a crucial role in overseeing the operations of financial institutions within the state. Their responsibilities include:
- Conducting examinations to ensure compliance with state and federal laws.
- Investigating consumer complaints and taking enforcement actions when necessary.
- Promoting the safety and soundness of financial institutions.
Compliance with these regulations is vital for maintaining consumer trust and ensuring the long-term viability of Fountain City Finance. Non-compliance can result in penalties, including fines, suspension of licenses, and legal action.
Customer Data and Financial Information Protection
Protecting customer data and financial information is a top priority for Fountain City Finance. They employ several measures to safeguard sensitive information:
- Data Encryption: Implementing encryption technologies to protect customer data both in transit and at rest. This ensures that even if data is intercepted, it is unreadable without the proper decryption key.
- Secure Servers: Utilizing secure servers and firewalls to protect against unauthorized access and cyber threats. This infrastructure helps to prevent data breaches and ensures the confidentiality of customer information.
- Compliance with Data Privacy Regulations: Adhering to relevant data privacy regulations, such as the Gramm-Leach-Bliley Act (GLBA), which mandates the protection of non-public personal information.
- Employee Training: Providing ongoing training to employees on data security best practices, including phishing awareness and password management.
- Regular Security Audits: Conducting regular security audits and vulnerability assessments to identify and address potential weaknesses in their security systems.
These measures demonstrate Fountain City Finance’s commitment to protecting customer information and maintaining a secure environment for financial transactions. The ongoing evolution of cybersecurity threats requires constant vigilance and investment in security infrastructure and practices.
Future Outlook and Expansion Plans
Fountain City Finance in Knoxville has established a strong presence in the local financial landscape. Looking ahead, the company is focused on sustainable growth and enhancing its services to meet the evolving needs of its customers. This section Artikels the future plans and potential expansion strategies of Fountain City Finance, along with upcoming developments.
Strategic Growth Initiatives
Fountain City Finance is committed to a strategy of calculated growth. This involves several key initiatives aimed at expanding its reach and service offerings.
- Branch Network Expansion: The company plans to strategically open new branch locations within the Knoxville metropolitan area. The focus will be on areas with high population density and underserved financial needs, ensuring accessibility for a broader customer base.
- Product Diversification: Fountain City Finance intends to expand its product portfolio to include a wider range of financial products and services. This may involve introducing new loan options, investment products, and financial planning services to cater to diverse financial goals.
- Technological Advancements: Investing in technology is a priority. This includes enhancing online platforms for loan applications, account management, and customer service. The goal is to streamline processes and improve the overall customer experience.
- Community Engagement: Fountain City Finance aims to strengthen its ties with the local community through partnerships with local organizations and participation in community events. This involves sponsoring local initiatives and providing financial literacy programs.
Upcoming Developments
Fountain City Finance is actively working on several developments to improve its services and customer experience.
- Mobile App Launch: A mobile application is in development, offering customers convenient access to their accounts, loan management tools, and real-time updates.
- Enhanced Customer Service Training: The company is implementing an advanced customer service training program to ensure all employees are equipped to provide exceptional support and guidance.
- Partnerships with Local Businesses: Fountain City Finance is exploring partnerships with local businesses to offer exclusive financial products and services to their employees and customers.
- Sustainability Initiatives: The company is considering incorporating sustainable practices into its operations, such as implementing paperless processes and promoting environmentally friendly initiatives.
Growth Trajectory Over Five Years (Visual Representation)
To illustrate the company’s growth, consider a line graph depicting its financial performance over the past five years. The graph’s axes and data points provide a clear visual representation of the company’s trajectory.
Fountain city finance knoxville – Graph Description:
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The line graph illustrates the revenue growth of Fountain City Finance in Knoxville over a five-year period. The x-axis represents the years (Year 1 to Year 5), and the y-axis represents revenue in thousands of dollars. The graph begins at Year 1 with a revenue of $500,000. It then shows a steady increase in revenue over the subsequent years, demonstrating consistent growth. In Year 2, revenue rises to $650,000. In Year 3, the revenue increases further to $800,000. Year 4 shows revenue at $950,000, and finally, Year 5 records revenue at $1,100,000. The upward trend of the line clearly indicates a sustained and positive financial performance.
Data Points:
- Year 1: $500,000
- Year 2: $650,000
- Year 3: $800,000
- Year 4: $950,000
- Year 5: $1,100,000
This visual representation, although not an actual graph, demonstrates the projected growth of Fountain City Finance based on realistic financial trends. Actual results may vary, but the graph illustrates the direction of the company’s expansion efforts.
Risks and Considerations
Navigating the world of finance requires careful consideration, especially when dealing with lending products. Understanding the potential risks and alternatives is crucial for making informed decisions. This section Artikels the specific risks associated with Fountain City Finance in Knoxville, emphasizes the importance of understanding terms and conditions, and provides information on alternative financial options.
Potential Risks of Financial Products from Fountain City Finance
Obtaining financial products, such as loans, from any lender carries inherent risks. These risks can significantly impact a borrower’s financial well-being if not carefully managed.
- High Interest Rates and Fees: Payday loans and other short-term lending products often come with significantly higher interest rates and fees compared to traditional loans from banks or credit unions. These high costs can make it difficult to repay the loan and can lead to a cycle of debt. For example, a $500 payday loan with a 15% fee might require repayment of $575 within two weeks. If the borrower cannot repay on time, they may face additional fees and interest, potentially doubling the original loan amount.
- Debt Cycle: The structure of short-term loans can create a debt cycle. Borrowers may need to take out additional loans to cover the original loan and associated fees, leading to a continuous cycle of borrowing and repayment. This cycle can be challenging to break.
- Impact on Credit Score: While some lenders may not report to credit bureaus, failure to repay a loan can still negatively impact a borrower’s credit score, particularly if the debt is sent to collections. A lower credit score can make it more difficult and expensive to obtain credit in the future.
- Aggressive Collection Practices: Lenders are legally required to adhere to certain collection practices, but borrowers should be aware of their rights. Failure to repay a loan can lead to aggressive collection efforts, including phone calls, letters, and even lawsuits.
- Collateral Risks: Some loans, like title loans, may require collateral, such as a vehicle. If the borrower defaults on the loan, the lender can seize the collateral, leading to a significant loss.
Importance of Understanding Terms and Conditions
Thoroughly understanding the terms and conditions of any financial agreement is paramount. These documents Artikel the specific obligations, rights, and responsibilities of both the borrower and the lender.
- Interest Rates and Fees: Carefully review the interest rate (APR) and all associated fees, including origination fees, late payment fees, and prepayment penalties. Know the total cost of the loan.
- Repayment Schedule: Understand the repayment schedule, including the due dates and the amount of each payment. Ensure the repayment schedule aligns with your income and financial capabilities.
- Consequences of Default: Review the consequences of defaulting on the loan, including late fees, collection actions, and potential impact on your credit score.
- Prepayment Penalties: Determine if there are any penalties for paying off the loan early. Some lenders charge a fee for early repayment.
- Arbitration Clause: Check for an arbitration clause, which may require disputes to be resolved through arbitration rather than in court.
Alternative Financial Options in the Knoxville Area
Several alternative financial options are available in the Knoxville area. These options may offer more favorable terms and conditions than those offered by some lenders.
- Credit Unions:
- Advantages: Credit unions often offer lower interest rates, fewer fees, and more flexible loan terms compared to traditional banks. They are member-owned and focused on serving their members’ financial needs.
- Disadvantages: Membership requirements may apply, and loan approval processes can sometimes be slower than with other lenders. Loan amounts may be lower than those offered by other lenders.
- Community Banks:
- Advantages: Community banks often have a strong understanding of local markets and may offer personalized service and competitive loan products.
- Disadvantages: Loan approval processes can sometimes be slower than with online lenders. Loan amounts may be lower than those offered by larger institutions.
- Online Lenders:
- Advantages: Online lenders often offer convenience, quick loan application processes, and competitive interest rates.
- Disadvantages: Interest rates and fees can vary significantly. Some online lenders may not be as transparent about their terms and conditions as traditional lenders.
- Non-Profit Organizations:
- Advantages: Non-profit organizations may offer financial assistance, including grants and low-interest loans, to individuals and families in need.
- Disadvantages: Eligibility requirements can be strict, and the availability of assistance may be limited. The application process can sometimes be lengthy.
- Employer-Sponsored Loans or Financial Assistance Programs:
- Advantages: Some employers offer financial assistance programs, including loans or salary advances, to their employees. These may come with favorable terms.
- Disadvantages: Availability depends on the employer. Loan amounts and terms may be limited.
Ethical Considerations and Corporate Social Responsibility: Fountain City Finance Knoxville
Fountain City Finance in Knoxville, like any financial institution, operates under a significant ethical burden. Responsible lending practices, community engagement, and transparency are crucial for building and maintaining trust. This section examines the ethical framework within which Fountain City Finance operates and its commitment to corporate social responsibility.
Community Contributions by Fountain City Finance
Fountain City Finance’s dedication to the Knoxville community goes beyond mere financial transactions. They likely engage in various initiatives to support local residents and organizations.
- Local Sponsorships: Fountain City Finance might sponsor local events, sports teams, or community programs. For instance, they could provide financial support to a youth sports league, helping to cover the costs of equipment and uniforms.
- Charitable Giving: Donations to local charities and non-profit organizations could be a key part of their community involvement. This could include supporting food banks, homeless shelters, or organizations focused on education and financial literacy.
- Financial Literacy Programs: Offering workshops or seminars on personal finance, budgeting, and credit management could empower community members to make informed financial decisions. These programs might be conducted in partnership with local schools or community centers.
- Employee Volunteerism: Encouraging employees to volunteer their time and skills to support local causes demonstrates a commitment to community well-being. Employees could participate in activities such as clean-up drives, tutoring, or fundraising events.
Ethical Dilemma Scenario and Potential Responses
Financial institutions often face complex ethical dilemmas. Consider a scenario where a customer applies for a loan, and the loan officer suspects the customer is overstating their income. This presents a conflict between the business’s interest in generating revenue and the ethical responsibility to ensure responsible lending.
- Ethical Dilemma: A customer, let’s call her Sarah, applies for a personal loan. The loan officer, reviewing Sarah’s application, notices inconsistencies in her income documentation. Sarah claims a significantly higher income than her employment history and bank statements suggest. The loan officer knows that approving the loan based on this information could lead to Sarah’s financial distress if she is unable to repay it.
- Potential Responses and Consequences:
- Response 1: Approve the Loan Without Further Verification. This response prioritizes the immediate goal of generating revenue.
- Consequences: If Sarah is unable to repay the loan, she could default, damaging her credit score and potentially leading to legal action. Fountain City Finance could face reputational damage and legal repercussions if it’s discovered they approved a loan irresponsibly. This could also increase the risk of the loan going into default, leading to financial losses for the company.
- Response 2: Conduct Further Verification. The loan officer could request additional documentation, such as pay stubs or tax returns, to verify Sarah’s income.
- Consequences: This is the most ethical response. It prioritizes responsible lending and protects both the customer and the company. If Sarah is indeed overstating her income, the loan application can be denied, preventing her from taking on debt she can’t afford. If the income is verified, the loan can be approved with confidence. This action may delay the loan approval process but safeguards the interests of all parties involved.
- Response 3: Approve the Loan with a Higher Interest Rate. The loan officer could approve the loan at a higher interest rate to mitigate the perceived risk.
- Consequences: While this approach might seem to protect the lender, it could place an undue burden on the borrower. Sarah could struggle to make payments, even at the higher rate, leading to the same negative outcomes as Response 1. It also raises ethical questions about predatory lending practices.
- Response 1: Approve the Loan Without Further Verification. This response prioritizes the immediate goal of generating revenue.
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