Carmen suffered the loss of her husband, Mike. After a neck injury, Carmen lost her job as a data management specialist. Being alone at home and having no job created anxiety that triggered Carmen's hoarding disorder and online shopping. Carmen's daughter Melissa is worried that Carmen's life is spiraling out of control as she has shut out communications with much of the family. With the help of the Hoarders team, Carmen wants to clean up her home and get her hoarding disorder under control.